I'm pleased with this as it gets the word out to others. Hopefully in the long run this will cost T-Mobile a whole lot more than they screwed me for. As people make decisions about what carrier to use hopefully they will stumble across mine and others posts on this disreputable company and choose not to use them.
I waited over 8 months for my contract to end because of lousy service and numerous misrepresentations by the company and its representatives and total lack of courtesy by customer service and their "rules", etc. I specifically waited so that T-Mobile would not receive one single red cent from me other than my monthly bill. When my time finally came, I transferred my number to a new cell company. I called T-Mobile to CONFIRM that they (1) received my recent payment in full of the monthly bill; (2) to confirm they had notice that I was cancelling my service; (3) to confirm the contract end date; (4) to confirm any charges that I would have to pay when the transfer was complete. Representative "Glenn" (ID # 1048051) assured me that my account was completed noted and that the only charges I might receive would be a pro-rated bill if activation occurred after my billing cycle date. I SPECIFICALLY asked him what the charge would be if the new activation took place within or less than 24 hours of the contract end date and he told me that such a little amount of time would NOT be an issue. All because Glenn failed to note my account, I was charged over $200 for cancelling my account LESS THAN 24 HOURS before it expired.
Posted by: Pam at
November 2, 2006 09:59 PM
Why couldn't you wait that last day to cancel your account? While yes I agree that some businesses should take care of the customer you DID agree to the original terms of thier service and signed the contract agreeing that if you breached this contract within that period you would be penalized.
Posted by: Anon at
January 13, 2007 10:51 PM
t mobile really sucks they are trying to stick me with a 1,000 bill for over use. funny thing is that i have a way of checking if the minutes are right or not. me freind steve works in their department in charge of taking all the minutes and calculating them, believe me when i tell you that they are ripping people off left and right. but they made a mistake when they tried it on me. I iam currently building a case on them with steve and the things i found out are truly disturding, when i finish wiping the floor with them i will make this info public for the whole world to see!
