Get all your documentation in order and take them to small claims court. If enough T-Mobil customers did this they would back off. I would call them again and tape your conversation.

Coincidentally, I had a positive experience with T-Mobile today. I filed for a $50 rebate on the phone, which was rejected because my plan didn't have enough minutes, but the store put a $50 credit on my bill.

OMG I just had a similar experience with T-Mobile! Which is why I was searching online for people who may have had similara experiences.

My husband and I opened an account a month and a half ago. Since the network card was not compatible with our laptop we were unable to use it and we returned it 6 days later. (would have returned it earlier if we could have gotten there during the work week).

When we bought the equipment and signed up for the account they told us that they have a 14 day grace period where you would be refunded your purchase. And yes, we were refuned our money at that time, but a amonth and a half later... we receive a bill saying that we owe them 98 dollars.

I called up customer service to get the misunderstanding straightened out and they told me that since it was over the 14 day period there was nothing they could do.. And the kicker is that if I wanted to cancel than I would incur a 200 dollar early termination fee!!

Is that not absolutely outrageous!!! It's so obvious that we cancelled the account! Why would we have an account open with no equipment to use it with? Idiots!

I spoke with 3 different representatives and finally to a supervisor. She told me that there was nothing she could do because it was against their policy to credit an account that has been opened longer than 14 days.... Which has to be some real bull. She said the only thing we can do is to call the manager at the store where we purchased the equipment to see if he could work something out for us.

We called for the manager.. but he wasn't there ...But, we were able to speak with the woman who did not tell us that we had to call into customer service after returning the equipment. Of course she denies that she neglected to tell us that we needed to call in to cancel, she didn't even want to give us her name.. and it was a month and a half ago, so even if she didn't tell us, how would she recall a tidbit of information like that? I'm sure that the manager will side with her and we will be out of luck.

We looked through all of the paper work we received after cancelling and it doesn't say that we have to call in to cancel anywhere!! I absolutely refuse to pay 300 dollars for something that we never used a single minute of..

-Still in Progress

Okay i just found your site, I just got off the phn with tmobile, I have 3000 minutes for 50.00 a mo, sweet deal right. Well I do automated payment on my acct, I was looking thru my past bills and didn't notice the one from last month, they charged me 270.00, that's like over 5 times what my bill is supposto be!!!!! I got off the phn with an rep and talked to a supervisor, wanted to see if I could retro the bill and add more minutes, they won't do anything for me, so if anyone is reading this, this is what I am doing.

going to go to a 30.00 plan until december, only a few months away, in dec my contract is up and I will grab a diff carrier. All of these carriers suck, but this is over the top!

I don't get it, I just wanted some credit back and to get my rate plan switched, these companies dump huge advertising dollars to get new customers, but when I tell them it is fix it or I leave they basically tell me to go F$%@# myself! Obviously they care more about new customers then keeping the ones they have. The guy on the phone "nick" said they have the best rate plans in the US. I know Cricket has UNLIMITED LD and MINUTES for like 50.00 a month, they don't have the service or coverage, but nick was talking about purely rate plans, so I told him he was wrong, he said well we were voted as having the best and if majority says we have the best rates then we do. That is totally illogical, if majority says that santa clause and the easter bunny are real and they are married, and i can PROVE that this is false, with FACTS, does that still make MAJORITYS statement correct because they are the majority?

NFW

l8r, keep up the good work

Well FUCk t-Mobile. I called t-mobile to ask to activate my roaming. They said yes and that every call i make will be $1.50 so i said ok. They never explained that also every receiving call was $1.50. Now my bill is $600 and all they can say is opps we forgot to tell you that. My plan will finish in 2 months and i'll surelly leave them and taking with me 7 other people. FUCK you t-mobile

I have begun a new web site www.tmobilsucks.com. Please spread the word.

T-mobile is a scam, I purchased 3 contracts in august, after every call I made was dropped I took the 3 garbage phones back (48hrs later). That should be it right? No I get a bill for 500 dollars from the f#$$, They tell me its my fault that I didnt call them to cancel, It was not in the contract, and the creep at the store didnt tell me, because he wanted to get his commission. However the idiots at tmobile can clearly see that no calls have been from those phones since august 20th(the day I took them back). T MOBILE U CAN SUCK MY DICK AND KISS MY ASS> PUT ME IN COLLECTION CUZ IM NOT PAYING YOU> Ill CALL THE NEWS ABOUT YOUR SCAM

I went online to change my texting from 1000 to unlimited. It never went through. Two weeks prior, I upgraded my plan with more minutes and also added the Blackberry data service to recieve e-mails as well. E-mails count as text's. so when I got my bill with an extra $142.90 on it I was shocked and called customer care. Nothing! I called five different times and spoke with 10 different people. I wrote 4 e-mails, and sent a letter to their address in New Mexico. Every single person said the same thing. There is no record of you changing your plan online so the charge is valid. I keep trying to tell them that their system is not flawless and there must have been some mistake, but no one wants to listen. The thing that really sucks is that you have these puppets in the world who have no brains and these are the fucks we get stuck dealing with. They don't care, they are just there to collect there shit pay and we have to suffer. I spend close to $1,500.00 annually on my cell phone, do you think for once they thought about how much money they will lose from me. I own my own company and as far as I'm concerned this is not a good business tactic. Not everyone is a scammer and I don't appreciate being treated like one.

Okay, I got suckered and should have done my homework. Got sucked in by the $49/mo price for a family plan (plus my wife's best friend uses T-bone so they can talk free). Good service in our area. Part of the deal was two $50 rebates for the phones. Hitch: you need your account number on the rebate form. The "gotcha": The deadline is past for the rebate and T-bone still hasn't billed us, so I have no idea what my account number is. T-Bone's attitude: "you should'a called us" (what, and wipe the drool off your chin?). Their attitude: tuff sh%*#, we’ve got your money and we don’t care if we lose you as a customer.

I’d go out of business if I treated my customers that way. It’s a sad commentary that the American customer will put up with this behavior from large organizations.

I talked to a fellow once who offered rebates and asked him why he didn’t just lower the darned price. His reasoning: a lot of people don’t get around to returning the rebates and he makes more money that way.

Lessons: 1. Rebates are a scam. 2. T-Mobile is a predatory organization that won’t work to keep customers happy. 3. Most Americans are used to being taken advantage of by poor service and lousy quality, but you don’t have to be one of them.

So yeah you're a fucking retard. If you had better conrol over your wife when she got the phone maybe you wouldnt be in this mess in the first place! So just remember that. And one word of advice. Recording calls wont hold water. I know I work for them :) Since you're probably calling through inter state lines anyway you have to go through a little thing called arbitration. And you have to state the call is being recorded and guess what they will say you dont have the consent of the Rep to record the call and if you continue to record the call it again wont hold up in court. So yeah Have fun with that one.

soooo.... why don't you explain why you got the bill....?
we can't express a 'POOR YOU' sentiment without a reason for the bill....
for all we know.... you fucked up and caused the charges....!

jackass.

On July 2, 2007 I became a T-Mobile customer. As I sat and waited for my Sidekick to arrive via UPS the excitement grew and on July 5th my Sidekick finally arrived. Since then however, there have been nothing but problems. For the first two weeks that I was a T-Mobile customer I was not able to receive text messages, which was one of the primary reasons I got a Sidekick. Finally, the problem was fixed, after I called every day to get status updates. Two days before the problem was fixed I was told “we don’t have a time frame for that”. I was supposed to also received 4 callbacks regarding this issue and none came. Also, I didn’t even know the problem was fixed until I figured it out on my own using my family’s cell phones to send myself text messages.

But the problems do not end there. On July 23, 2007 my Sidekick battery alerted me that it needed to be charged. That is when a real problem developed. I went to plug my less than one month old Sidekick into the wall and it would not charge. I took the battery out, put the battery in, and plugged it into almost every wall socket in the house, all with no results. So I called Customer Care and I was informed that I should take it into the store and they can test it and figure out what it wrong with it. I took my phone to a T-Mobile store where a man named John helped me. He took my phone, plugged it into the wall and said “Yup, it’s the phone”. He then proceeded to answer the store phone, work on another customer’s phone and try to order me a new phone on the computer. While he was busy multi-tasking he didn’t even ask to verify the correct shipping address and sent it to the wrong address in my account, an address that is 6 hours away. He then spent 20 minutes on the phone trying to fix his mistake only to be told he cannot undo what he did for 24 hours; he then told me that he would fix the problem for me the very next day. The next day I called the store to ask for John to see if he had fixed my problem, there was only one problem with that, John was not working that day, even though he promised me he would fix my problem that day. I asked to speak with the manager and was told he was “out at another store” 3 different times during the day. I proceeded to fix the problem, which John created, myself after spending 30 minutes on the phone and driving 15 minutes to the UPS store to send out my Sidekick.

On July 30, 2007 at approximately 10:30pm (EST) I called your customer service to get some information about my rate plan. When I got upset over the rate plan that I have and was told I could not change it a customer service agent me to “not to get snippy with her” and when I asked for her name and ID# she hung up on me. Now, I don’t know about you, but to me that says or rather screams poor customer service. I have never in my life been hung up on for a customer service call. Upon calling back I did however speak to an excellent customer service agent, Tamillia Ref ID: 7481177, who took all my information and assured me she would take care of the problem, one of the rare occasions that I have been treated fairly by a customer service agent.

Is this not rediculous?

Tmobile can lick my clit piercing while i bleed in there mouth =]

Tmobile is the shit, and has had nothing but awesome customer service from my viewpoint :)

Congrats to all of you who are complaining. Obviously you are leaving out a lot of information in your victim stories... Digger, what did you do to get such a large bill? Don't bitch just because you wanted a cheap plan and then went over your minutes. Take some responsibility for yourself. Joanne, you probably just need some documentation that you returned your equipment. The person you dealt with obviously didn't cancel it like you requested so they would most likely fix this in the store. Jesse, what happened? Where you not able to keep your mouth shut on the phone? Or were those all long distance calls? Either way, its your damn fault. I have T-mobile, you can check your minutes from your phone. If it was long distance, maybe you should have read the contract you signed where is says it is only for a certain area. Sorry sally, once again please stop blaming someone else for your irresponsibility!!! Fucking sally! Sorrry, dont have the time to deal with the rest of you..

Sorry, folks. Those of you complaining out there: I say this to a lot of people and I'll say it right here, right now. You people that bitch about cell phone companies have a LOT to learn. The chances are that if you had a problem with the cellular companies, you have somehow caused it. I will list a few of the things that cause problems with cellular companies:

1. Calling customer service too much.

2. Being rude and/or abusive toward service reps.

3. Failing to read your contract.

4. Going over your allotted minutes and or KB/data limits.

5. One word: Roaming

6. Bullshit like this article you wrote.

Try handling things differently and you might find yourself getting a lot further in life, you sick asshole.

damm true dude t-mobile does suckz azz and lick big ballz fuck you t-mobile

I don't blame your wife! T-mobile sucks ass!
I bought a phone there and the monthly charge was goign to be about 57.99 well 3 days later I cancelled it becuase the phone was fucking shit as well as the service. They said I would get my corp refund check in a week since the total was over 50.00 I had to wait for a check and after going through crap at the tmobile place in the mall I was told it would be 7-10 days for my check. Well 2 weeks later I called the company after being told to by the store in the mall and they had not even recieved the check form! The guy had tried to not send it in hopes I would forget about it, 400.00 yeah right! I called the corp and bitched with them, I was extremely nice and understanding etc.. But the lady was a real bitch to me, she kept me on hold and switched me to atleast 5 different people.At the end my problem wasn't solved, I was told to wait wait wait wiat wait. 2 weeks LATER I finally recieved the check, and they took .3 off? wtf? whatever, but they tried to give me a credit.
The above post by "Rob", he must work at tmobile!
Because the people who work there are rude and don't care, thats IF you can understand them!
1 - YOur supposed to call customer service when you need help, its not our fault their company is shitty and somehting is always wrong
2 - Those who are rude and "abusive" towards reps have been rude to by the reps, not to mention tmobile doesnt give a fuck after they have your money, all they say is there is nothing you can do etc..
3 - Failing to read the contract? 99.9% of the time it is tmobile's fault for mistakes and they refuse to admit it, even when you follow the contract they are still money hungry bastards!
4 - Maybe your not understanding that tmobile adds stupid charges, not just for going over your minutes. Damn maybe if you had tmobile you'd realize how fucked all the customers are, they don't fucking care about you. They'll add fees like its going out of style.
5 - Ha roaming, yeah thats what alot of people complain about, the hidden roaming fees that they don't tell you about or telling you your covered for [ahem happened to me twice]
6 - the "bullshit" articles fucking bash the damn company because they're fucking fed up with being mistreated and ripped off, hell these articles are being read by potential customers and they are realizing what a shitty company tmobile is which means they get less customers and MAYBE just MAYBe they'll improve customer service.
Ah, welll 2 months ago I returned that phone and now I have a bill for 60.00 with no explanation of cost, which is fucked.

TMOBILE SUCKS CRAP!!!!!! reception is AWFUL! my sim card died. i feel like those phone commercials on tv where im always trying to stick my phone in every direction to find reception and it STILL dont work.

and if you cancel..they charge $200 bucks PER phone. losers!

T-Mobile is one of the worse companies I've ever done business with. What a pathetic joke of a company.

If any of you morons are defending a wireless carrier your a do-boy for them. To think that any text messaging should add up to over $200.00 is rediculous and BS. I've been with t-mobile for 9 years (before tmobile it was powertel and 2 other companies) I signed the contract for a phone for my son and added the t-mobile to t-mobile minutes,500, for 4.99 and 400 text messages for 4.99. That was in august of 2006 and he never went over his minutes and never used but maybe 3 text messages a month, then he got a girlfriend at the end of october of 2007 and had unheard of text messages which translated into $165.00 just in text messages. I have 4 other lines with them which my bill every month is usually about $350.00. Well I called customer service and like everyone else talked to 5 people and explained to them that I had "really" added the text messages to my plan and was truly not lying to them. They said it was never added and they could not pull my contract cause it was done at a local tmobile store. So I called the store and they said they could not find it and they did not have it in the system and like the 5 customer service reps basically told me I was screwed and to pay the bill or shut the lines off, unlike some people I was out of contract and basically told them to lick my ###%#@!. Now for $165.00 which is a total joke for text messaging.. it's basically a way to rape their customers and leave you with a smile, They would not even reduce that particular bill down and just give me credit for 400 of the text messages. Now I have High speed cable internet, expanded cable with HBO and I pay $110.00 a month, now your telling me text messaging takes up hideous amounts of system resources to charge that amount, which is 15 cents a text message (sent or received). So if you dont like someone and you know their phone just text message the hell out of them and they have no control over receiving them after they figure out their carrier wont reduce the bill or fix it. It's basically a way for Tmobile in general to screw you up and stick you in a contract and you have no control over. That would be for any of you guys actually defending a carrier because you have not been screwed yet. Btw they still would not turn off the text message feature which is really why I turned the service off. Lesson number 1 is dont use a carrier that you cannot turn off extra services you dont need. I own a business and I if billed a customer for something that they had no control over i'd be in deep ##$%%! so why are cell phone carriers not getting the same treatment for letting customers get charged for text messages they cant control. I can understand paying for sending but not receiving them so basically it's 30 cents for every text message sent because the receiver pays and the sender. Give me a $^&#% break so anyone defending a cell phone carrier needs to be screwed one good time, you idiots!.

T-mobile sucks. I'm glad you wrote this post. I got ripped off for over $100 because of a computer error. I couldn't prove the error at the time. A year later they did it again and I had proof on the second time. But they told me that too much time had passed from the first incident and they couldn't refund the $100 that they ripped me off for the first time. My contract is finally up and I canceled. It feels great.

are u serious! what a bunch of winers! u went over on your minutes!! no one put a gun to your head! fuck what is wrong with these people! and your "fucking" wife? she didnt DIAL the numbers your were calling..so you apparently YOU are the fucking idiot!....people talking about errors and shit that they cant prove! its cuz your making it up! DUH!..changing shit online and fucking up isnt our fault! YOU did it! and contracts not being cancelled its probably becuase we didnt know..who the hell did you return the phone too.. we cant fucken read minds!and being rude to the reps! oooooo will never get u shit..we love u mean ones..we will sit there all day and not crack becuase we know the reason u are calling for its cuz your ass went over your minutes, cant pay your bill...overage u caused..roaming charges? u actaully didnt think u would be charged for incoming calls! someone slap that foo! how do some of you people remember to breathe?fuck...its a miracle that u do..
http://tmobilewhiners.blogspot.com/

T-Mobile guys are ROBBERS and THIEVES. Make sure you always document every call with them. Get everything in writing and email them to confirm. I canceled my service a YEAR AGO, talked to a manager, took notes, and they kept charging me for it. After I called them day in and day out, the managers refused to credit my account. These people should be prosecuted for SCAM and ROBBERY.

T mobile sucks. all we get is dropped alls. we bought a telephone for my aging mother in law for use in an emergency but whenever she tries to use it the call is dropped. t mobile claims we should have known the coverage-the phone is being used in a major us city and only a few miles from a downtown city center. There are no mountains, obstructions, etc to block the signal. t mobile wants to charge us 200. to terminate a service that does not work. i see that this company has about the highest unhappy customers in a industry that has most unhappy customers To anyone experiencing trouble with this company---call them daily and whenever you have a dropped call-keep calling with tech problems ---keep their phones busy. complain-complain and then complain more. if everyone does this we may gt results.

All u people bitchin and complaining about t-mobile:
Why don't u get a petition going and take their asses to court. Many people have done it with other companies that have caused them grief. By doing this it will set an example to othe cell phone companies. I remember when Verizon got taken to court and everyone got a 30.00 credit. Yes cell phone companies suck big time, they stick it to u with the rebates and other bull u don't really need. Just stick to what u really need and try not to go over your alloted time or data and you will be fine. If that doesn't work ur screwed. I burned one cell phone company back in the day..... when they refused to help me, I told them that I was not going to pay the 489 dollar bill, to do whatever they wanted. Their response was that my credit will be ruined, and I told them I'll just get prepaid service and will be fine. Remember This a monopoly it's the rich get richer and the poor get fucked.

T-mobile sucks!!
I have been a T-mobile customer for more than 2 years now. I changed my phone number 3 weeks ago since I moved to a different state. After the change, I realized that I couldn't receive international calls. I called T-mobile and they said I should wait 72 hours, so that the whole system could be updated. I waited and waited and waited..nothing changed! I called them again, then they started testing to see what is wrong with the phone and the new number! After talking to 3 different representatives on the phone and spending more than 3 hours answering the same stupid questions (what is the model of your phone, what problems are you facing, do you know what is a simcard? did you try it in a different phone, etc.) they said they could not solve the problem and that they have to report it to their engineers, so I got a ticket number. 2 days passed, nothing changed! I sent them an email..didn't get a response. At the 4th day after getting the ticket I called them again..First, I was told they don't see a ticket issued, but I had the number written down!! It took them a while to find the ticket. Later, the representative told me that I haven't called them for the past 4 day! Duhh?? Do I need to call you every single day, couple times a day? Is that how you work? No solving problems without talking to angry customers..Is that your engineers' motivation for problem solving? Finally, I was told that the engineers are still working on the problem, but couldn't figure out what is wrong..they said it might take up to 11 days! I told them I want to cancel my contract, but the answer was I should pay for the cancellation fees since my contract will normally end in November.

Anyways, this thing continued for 17 days! They suggested me to buy Hot Spot from T-mobile. The T-mobile representative said having Hot Spot might solve the problem and that I should give a try. How is that related to my problem???? They even said the problem is not T-mobile's, the people who are trying to call me should talk to their local providers, and the local provider should contact T-mobile. I was really mad when they told me that..Are you kidding me? Is this a joke? These people were able to call me before I changed my phone number and they can still call any number in US but me!!! and T-mobile says Turkish Telecom needs to fix it, it is Turkish Telecom's problem.

Overall, T-mobile was not able to fix the problem and offered me to give a new number. The new number seems to work fine and I can receive international calls. The change happened very recently, but this time I started receiving calls from people I don't know and they want to talk to Janine. I believe she is the previous owner of the line. We'll see what happens next. The lesson from this is; think more than twice if you are planning to get a T-mobile plan or planning to renew your current contract. You understand how good these companies are at customer service or how much they value their customers only when you experience problems with them. T-mobile customer service sucks! I am very disappointed with them. I am stuck with T-mobile until November but you don’t have to be.

tmobile is absoultely a garbage company! Their singals are very weak. You can not have singals in many city buildings which Verizon & AT&T give you very good singals. tmobile's service is even worse!!! when i tranfer my family plan to another providers, they just hold one of the numbers and keep biling me for mothly family plan. On the day, I transfered to another provider, I actualy went to local tmobile store and the clerk there told me all my family numbers already went to verizon. Verizon also told me when the primary number transfer to them, the family plan's others numbers also follows. tmobile's service people keep saying Verizon transfered my other numbers, but left one with tmobile. They are very bad service and I will suggest any people who want tmobile must very very careful with their service. I end up with bad singals, bad services and need pay more than hundred dollars extra which we never used the serivces.

I 100% agree tmobile sucks. they are a little cheap than others but they do not worth the money you pay at all!

I am posting the letter I sent to t-mobile. No answer yet, except that "we appreciate your business"...

I have been a customer of t-mobile for years, but the customer service has deteriorated and I wish to file a complaint hoping that something will change.
First, I bought a new phone from the web site in April 2007 and I still try to get my $50 rebate. When I cal the rebated phone number, I need to try all possible combinations of keys to speak to a human and when I manage to do so, they always say that it is the problem of my post office.
The last time I talked on Feb 18, 4:00pm, with Chelsea, with Refid 492650 and she told me that the shipped my check on Jan 28 but it is still on its way!
She then accused my post office, even though I told her I never had a problem with them for 3 years I live here. I asked her very politely to resend the check and put a tracking number so I can track it on usps.com and even offered to pay myself for the tracking, but she said it is not possible. So I do not see any way for me to get my rebate…Any suggestions?

Second, last December I went on cruise and I used my cell only for texting. I got a bill of $29 for roaming which seems to be because I received some voicemails which I never listened! I called on 2/17/2008 to complain about it, and the representative was saying one sentence, then putting me on hold for 2 minutes and so on, and after 10 minutes she hung up on me.

I have given up on trying to talk on the phone with customer care and I hope this letter will finally give me my right.

TMOBILE is bad. They sucked in GERMANY where i am from but suck even more here in the US! I just got my bill for $ 750 Dollars and they wont even adjust to a higher rate plan! They suck so bad I cant even tell you! Alltell I never had this problems with. I am switching back as soon as this contract is up in May 2008! TMOBILE i can ONLY WARN EVERYONE DONT GET TMOBILE

I have a second home in Mexico (San Felipe, Baja California) and I have always received excellent reception there; five bars -- always. I can make calls, receive calls and send and receive email on my BlackBerry without any problems. What I haven't been able to do for the last six months is pick up my voicemail while there, and T-Mobile can't provide an answer. I have received numerous numbers to call, I have spoken for hours (from Mexico using Skype) to numerous customer service and technical support people to no avail. Finally, I have asked to terminate my account because they are unable to provide me with a means to pick up my vm while in Mexico. Although I have been a good customer for a number of years, I bought my BlackBerry last year in March and so my contract is not up for another year so I will have to pay the $200. early termination fee. I don't believe I should have to pay the early termination fee since it is due to a lack of service that I am terminating my contract; service I used to receive. Everyone I spoke to until I reached a supervisor, was very pleasant. The supervisor I spoke to was argumentative and rude. She told me "we can't troubleshoot a problem unless you are at the location that the problem occurs" -- is she for real? I told her that it was a bit too much to ask that I continue to spend hours on the phone while on vacation in Mexico. I was so furious, I filed a complaint with the Better Business Bureau. The guy "Jason" who responded to my complaint was rude and cut me off almost immediately and went on a 60 second rant. He then told me his position was not going to change and I told him my position was not going to change. T-Mobile has a lot to learn about Customer Service, Customer Support and troubleshooting and their insincere comments that they are sorry for the trouble that I am experiencing, is insulting. I used to speak highly of T-Mobile but I will now do everything I can to help others see the service inequities they will likely face if they become, or continue to be, a T-Mobile customer.

I encourage others who have had problems with T-Mobile to file a complaint with the Better Business Bureau.

Seems almost everyone who is having problems simply didn't pay attention to the contract. YOU messed up, do you really think they are going to forget about the charges and say "Don't worry about, have all this extra service for free!" I have been charged for things I shouldn't have been by T-Mobile. I called customer service, was connected to some very nice people who took care of the problem quickly. Maybe you shouldn't be rude to the customer reps and they won't be rude to you. If anything the people I talked to were overly nice.

I had a service contract with TM for 2 years, and when I used the automated system, they took extra money out of my account. Basically, they lied and said that I would be credited for the money, but that never happened. Instead, they kept it, giving me a song and dance about another bill. Lying sacks of shit!

FUCK T-mobile. My phone broke and I even had a phone insurance. I called the customer servies and they told me "don't worry, insurance covers, so send you broken phone to T-mobile." After that they charged me $100 for new crappy phone. I was really pissed off and called the customer survies again. They told me I should have just sent it to the insurance company. I was like, what do you mean? You guys told me to send my phone to T-mobile. And they said "oh well, there is nothing we can do about it. you can claim about it." My phone broke again and they told me, "oh your insurance expired, but if you make a 2 yrs contract again, we can give you discount for new phone." WHO THE FUCK WANTS TO MAKE ANOTHER CONTRACT WITH THIS FUCKED PHONE COMPANY?
FUCK T-MOBILE. DO NOT GET A PHONE FROM T-MOBILE. T-MOBILE IS A RIP OFF COMPANY.

I've been with customer care for the last 5 years. I've heard all the stories, complaints and even the rudest remarks known to man. We are there to HELP YOU, not screw you. If you have a problem, the worst thing to do is yell,scream and use vulgar language. if you do this the rep will not be as helpful. We understand your concern & frustration and the inconveniences, but a little patience goes a long way.. Trust me on this. I use the sliding factor, the nicer you are, the more I will do for you, the worse you are, I will do the bare minimum as I don't want to sit there for hours listening to..VERBAL ABUSE.
For those of you that have INSURANCE, insurance covers accidental damage, lost/stolen phone. You can call ASURION directly 800-268-7221 and file the claim or online at phoneclaim.com.. your costs will be $40-$110 for the deductable, pending on the phone model you have.
For those with claims of invalid calls; every time you pick up your phone, the system records your IMEI, location, sim card #,the number you are calling or receiving the call from and the length of the call. It's all individual information that gets past from the phone to the server.

PROTECT YOUR SIM! I had this lady complain about her bill having international calls that she didn't make herself, this was true, as she left her phone on her desk and someone took her sim out of the phone and used it to place those calls, but she is STILL RESPONSIBLE for the charges. She was educated on how to put the SIM LOCK CODE on to protect her in future. I even went as far as crediting 1/2 the valid charges for her as a one time courtesy. Now don't expect the company to pay for your services, if there is a valid reason we do everything in our power to help you!

Remember when you call in for help, we need to ask all kinds of questions to get resolvement. PLEASE EXTEND COURTESY, it goes a long way...don't call us for help and then sit there chatting with your friend. Listen, learn & for god's sake READ YOUR CONTRACTS/Terms & Conditions of service, as it's all layed out there for you.

As for people going into store and they claim they promised you something, there is nothing Customer Care can do for you...you have to deal with the store directly, esculate to their superiors if need be. Unless you have proof that you can fax in, again CC can't do anything, we need proof of it.
If there is an issue happening with your service, call us immediately and please call from another line of service so that we can then quickly get to your resolvement.

Early Cancelation fee $200. If you break your contract, this fee is valid & legal. But there is a repreive. If you are under contract and move outside of TM coverage area (out of country or in areas not covered) we can waive this charge if you fax in proof of new residence (legal documentation, reciept, something with your new address & name) or simply request for a CHANGE OF RESPONSIBILITY, if you know someone that will be willing to take over your service, qualify for credit & agree to the Terms & Conditions, then you are released from the charges from that point on..if you still have a bill owing you are still responsibile for it.

Man, I could go on about everything, but the bottom line is, you as a consumer have obligations as well as the company you are going with. We can't tell you everything every time you call us or visit the store, you have to ask questions & request insurance if you purchase new phones. (Asurion gives 14 days from point of sale or exchange, that's not TM giving you that it's the insurance company).

Taping the call. Legally you have to advise the person you are doing so. TM Policy doesn't allow reps to continue with the call until the recording stops. Recordings are inadmissible evidence in court of law unless you get permision from the other person.

Flex pay customers, you must ensure you have funds in your acc for downloading ringtones, games, wallpaper, long distance outside of the US, 411, xtra minutes/sms. #999# send will show you your bal, top up cards are available practally everywhere (711, target, walgreens, walmart) or use *233 send for debit/credit card or chq fillups. CC doesn't do this, only the automated system can help you with fill ups. For FUNDS TRANSFERS, you have to speak with CC and request this to be done as its not done automatically, or under Tzones, My ACC, Fund Transfer directly from phone.

If you have any questions, concerns. I'll do my best to guide you, but please again be RESPECTFUL!

Thanks for reading this.

Special thanks to Brandi, if more people were like you, the better the service they would receive.