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UPS Broke My Stuff, Cable Company Coming

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In an apparent tragic series of events someone at UPS took joy in throwing my 60 LBS monitor around and cracked the hell out of the lower corner of the casing. I have no idea whether it works because I put it back in the box. On Monday I called the UPS store here and bitched. After dicking with them for an hour they finally passed the buck and said they couldn't do anything and that I had to call the store in California where I sent it from.

So, I called them Tuesday. After they tried to tell me I had to call the local store and have them take care of it they finally took responsibility for filing the claim.

Today a guy with a camera showed up and took a bunch of pictures. Then he seemed to try and blame it on my packing ability. I had the thing bubble wrapped to hell and the box packed with peanuts beyond belief.

My other 2 older monitors and my old little machine I use to use to do some Linux development came through fine.

When I looked at the monitor it was clearly dropped on the corner -- fairly hard -- as the plastic had been spread out as it crushed. It was like they dropped it from a 5 story building onto its corner.

So, now they tell me I'll have to wait for their insurance company to contact me in a few weeks.

This is the whole reason I insured it for $500 bucks in the first place, in case they mishandled it and I needed to replace it. Now that they have, they seem to be trying to make it all my fault that they threw the box around like they were practicing for the upcoming dwarf tossing competition.

I'll post the results and some pictures when I get the chance. I'm still trying to get settled in. Cable guy shows up tomorrow, so I should be posting more frequently since I won't have to run to a family members house to use the computer.

* * *

Update: (3:24PM Sep 1, 2005)

Here are the results of the UPS tragedy.

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Posted by Digger on August 11, 2005 06:42 PM (Permalink)

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Welcome to central New York.

Posted by: Samantha on August 12, 2005 10:50 AM

We had UPS drop a $1200 rotary meeter on it's dial while in the factory box with FRAGILE written all over it. It must have weighed 50 lbs, and looked like it dropped from about a top shelf of a big "brown" UPS van- more than once.

We had to pay to send it back and get it re-checked. I made sure that they sent it ANYWAY other than UPS.
They also delivered a pair of boots I bought for an adopted soldier to the wrong address- and wanted ME to go get them back.

I specifically state "NO U.P.S." on anything I buy now.

Posted by: KurtP on August 12, 2005 08:57 PM

Thanks for the tip on this, Digger. I will be prepared for it when I ship insured with UPS, and my brother is a tail-kicking attorney!

Posted by: ttyler5 on August 12, 2005 11:25 PM

The results of my UPS filing are here

Posted by: Digger on September 1, 2005 12:27 PM

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